Centre d'Aide

Notre equipe est la pour vous aider. Contactez-nous ou consultez notre FAQ.

E-mail

Reponse sous 24 heures

support@neuroterra.io

Telegram

Communaute active

@neuroterra

Siege Social

NeuroTerra Teknoloji A.S.

Turkiye

Envoyez-nous un Message

Message Envoye !

Nous vous repondrons dans les plus brefs delais, generalement sous 24 heures.

Questions Frequentes

Comment fonctionne la generation de credits carbone ?

Lorsque vous activez le mode "Traitement IA" dans l'application, votre smartphone partage une partie de sa bande passante et de sa puissance de calcul inutilisees. Ces ressources contribuent a valider des actions ecologiques sur le reseau DePIN, generant ainsi des credits carbone certifies.

Quand puis-je retirer mes tokens $NEURO ?

Vous pouvez retirer vos tokens $NEURO une fois que vous avez accumule un minimum de 10 $NEURO. Pour cela, vous devez connecter un portefeuille compatible Solana (comme Phantom) dans les parametres de l'application.

Mes donnees de localisation sont-elles securisees ?

Oui, absolument. Vos donnees de localisation sont entierement anonymisees par un processus de hachage cryptographique avant tout traitement. Il est impossible de determiner votre position exacte. Ces donnees anonymisees ne sont jamais vendues a des tiers. Nous appliquons un traitement des donnees conforme au RGPD.

Comment supprimer mon compte ?

Vous pouvez supprimer votre compte depuis Parametres > "Supprimer mon compte". Attention : cette action est irreversible et entrainera la perte de tous vos points non retires. Nous vous conseillons de retirer vos tokens avant de supprimer votre compte.

L'application consomme-t-elle beaucoup de batterie ?

Non, NeuroTerra est optimisee pour une faible consommation d'energie. Vous pouvez definir un seuil minimum de batterie (20% par defaut) en dessous duquel l'application s'arretera automatiquement. Le mode Eco est active automatiquement lorsque la batterie est faible.

Comment gagner des tokens $NEURO ?

Les tokens $NEURO sont gagnes exclusivement par Contribution Ecologique. En partageant la puissance de calcul de votre appareil pour des taches d'IA vertes, vous generez des certificats de credits carbone et gagnez des $NEURO. Aucune option d'achat dans l'application n'est disponible.

Qu'est-ce que la mobilite durable et comment ca rapporte ?

La mobilite durable vous recompense pour vos deplacements a pied ou a velo. Chaque kilometre parcouru evite des emissions de CO2 par rapport a une voiture. Notre systeme anti-triche a 4 couches (GPS, accelerometre, gyroscope, validation par pairs) certifie vos deplacements. 10 km de marche = environ 1.2 kg de CO2 evite = 0.06 $NEURO.

Yardim Merkezi

Ekibimiz size yardimci olmak icin burada. Bize ulasin veya SSS bolumumuze goz atin.

E-posta

24 saat icinde yanit

support@neuroterra.io

Telegram

Aktif topluluk

@neuroterra

Merkez Ofis

NeuroTerra Teknoloji A.S.

Turkiye

Bize Mesaj Gonderin

Mesaj Gonderildi!

En kisa surede size donus yapacagiz, genellikle 24 saat icinde.

Sikca Sorulan Sorular

Karbon kredisi uretimi nasil calisiyor?

Uygulamada "Karbon Kredisi Uretimi" modunu etkinlestirdiginizde, akilli telefonunuz kullanilmayan bant genisligi ve islem gucunun bir kismini paylasiyor. Bu kaynaklar, DePIN aginda cevre dostu eylemleri dogrulamaya katki sagliyor ve sertifikali karbon kredileri uretiyor.

$NEURO tokenlerimi ne zaman cekim yapabilirim?

En az 50 $NEURO biriktirdiginizde $NEURO tokenlerinizi cekebilirsiniz. Bunun icin uygulama ayarlarindan Solana uyumlu bir cuzdan (Phantom gibi) baglamaniz gerekmektedir.

Konum verilerim guvenli mi?

Evet, kesinlikle. Konum verileriniz herhangi bir islemden once kriptografik hash islemiyle tamamen anonimlestirilir. Tam konumunuzu belirlemek mumkun degildir. Bu anonimlestirilmis veriler asla ucuncu taraflara satilmaz. KVKK uyumlu veri isleme uyguluyoruz.

Hesabimi nasil silebilirim?

Hesabinizi uygulama Ayarlari > "Hesabimi Sil" bolumunden silebilirsiniz. Dikkat: Bu islem geri alinamaz ve cekilmemis tum puanlarinizin kaybolmasina neden olur. Hesabinizi silmeden once tokenlerinizi cekmenizi oneririz.

Uygulama cok fazla pil tuketiyor mu?

Hayir, NeuroTerra dusuk guc tuketimi icin optimize edilmistir. Uygulamanin otomatik olarak duracagi minimum pil esigi (varsayilan %20) belirleyebilirsiniz. Pil dusuk oldugunda Eko modu otomatik olarak etkinlestirilir.

$NEURO tokenlerini nasil kazanirim?

$NEURO tokenleri yalnizca Ekolojik Katki yoluyla kazanilir. Cihazinizin islem gucunu yesil AI gorevleri icin paylasarak karbon kredisi sertifikalari uretir ve $NEURO kazanirsiniz. Uygulama icerisinden satin alma secenegi bulunmamaktadir.

Help Center

Our team is here to help you. Contact us or check our FAQ section.

Email

Response within 24 hours

support@neuroterra.io

Telegram

Active community

@neuroterra

Headquarters

NeuroTerra Teknoloji A.S.

Turkiye

Send Us a Message

Message Sent!

We will get back to you as soon as possible, usually within 24 hours.

Frequently Asked Questions

How does carbon credit generation work?

When you activate the "Carbon Credit Generation" mode in the app, your smartphone shares a portion of its unused bandwidth and computing power. These resources contribute to validating eco-friendly actions on the DePIN network, thereby generating certified carbon credits.

When can I withdraw my $NEURO tokens?

You can withdraw your $NEURO tokens once you have accumulated a minimum of 50 $NEURO. To do this, you need to connect a Solana-compatible wallet (like Phantom) in the app settings.

Is my location data secure?

Yes, absolutely. Your location data is completely anonymized through a cryptographic hashing process before any processing. It is impossible to determine your exact position. This anonymized data is never sold to third parties. We apply GDPR and KVKK compliant data processing.

How do I delete my account?

You can delete your account from Settings > "Delete My Account". Warning: This action is irreversible and will result in the loss of all your unwithdrawn points. We advise you to withdraw your tokens before deleting your account.

Does the app consume a lot of battery?

No, NeuroTerra is optimized for low power consumption. You can set a minimum battery threshold (20% by default) below which the app will automatically stop working. Eco mode is automatically activated when the battery is low.

How do I earn $NEURO tokens?

$NEURO tokens are earned exclusively through Ecological Contribution. By sharing your device's computing power for green AI tasks, you generate carbon credit certificates and earn $NEURO. There is no in-app purchase option available.